Meters –
your energy
score card

Electricity and gas meters allow us to accurately tell how much energy you’ve used. They measure energy in units – on your gas meter one unit equals one cubic metre (m3). On your electricity meter, one unit equals one kilowatt hour (kWh). Sounds complicated but it’s just an accurate way to measure how much you use.

Standard meters

Meter readings vs estimates

Typically every two or three months one of our meter readers, who will always have a card showing they’re from Contact, will call by to read your meter. You’ll be able to spot when that happens because there will be a note on your bill saying ‘based on actual read’ – so we’ve used your actual meter reading to calculate the energy you’ve used that month.

On the months we don’t take a reading, we work out an estimate of your energy use, based on what you’ve used in the past at a similar time of year. On your bill, you’ll see a note saying 'Based on estimate read.'


Looking after them

Meters are handy little things so we need to keep them in good nick. We provide the meters on your property, so if you think they’re not working properly, let us know and we’ll get straight on to it.  With your own meter box or board, you’re responsible for the maintenance and repairs. 




Snazzy new smart meters

We’re rolling out electricity Smart Meters around the country now – which means fewer estimated bills, less reading meters and you can check in online to see how much energy you’re using.

Ins and Outs

  • You’ll usually be billed using an actual read. Unless there’s a problem, there’ll be no more friendly meter readers calling by – it’s all done with technology
  • You can track your energy use any time through our Online Services. The more you know about how you use your energy, the easier it’ll be to manage your costs
  • If you move house we can usually pick up your final reading without calling round (fees may apply)
  • We’ll give you plenty of warning when we’re coming to upgrade the old meter at your place

How your hourly energy graph might look

example of hourly energy usage graph from Contact's online services

Smart Meters depend on network coverage, so there’s a chance the meter signal could be unavailable if the network signal is down or weak. If this happens, we may need to send you an estimated bill or call by to read your meter.

Looking after them

Meters are handy little things so we need to keep them in good nick. We provide the meters on your property, so if you think they’re not working properly, let us know and we’ll get straight on to it.  With your own meter box or board, you’re responsible for the maintenance and repairs. 




How to read your meter

You’ll either have a dial meter or a digital meter.  Don’t be freaked out by dial meters – there’s an easy way to read them:

  1. Grab a pen and paper
  2. Read the dials from left to right
  3. Look where the pointer is sitting and write down the lowest number it’s nearest to example of reading dial meter numbers - 83809
    This meter reading would be 83809

Digital meters are a doddle. There are no dials, just a panel with numbers on it:

  1. Grab a pen and paper
  2. Write down the numbers from left to right
  3. Don’t write down any numbers that come after a full stop or are in a different colour example of reading digital meter numbers - 26653
    The meter reading would be 26653